Complaints

If you feel Thamesbank Credit Union response hasn’t resolved things properly, please tell us, by using our online Complaint Form. We would appreciate one last chance to put things right.

If you’re still unhappy with our response, our services are covered by the Financial Ombudsman Service, so you can ask them for an official, independent review. The Ombudsman is a free, independent service that looks into disputes between financial business and their customers.

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You can find out more or contact them directly using one of the links below. You have six months from the date of our final response letter to refer your complaint to them.

Website:

www.financial-ombudsman.org.uk

Write:

The Financial Ombudsman Service
Exchange Tower
London E14 9SR

Email:

complaint.info@financial-ombudsman.org.uk

Call:

0800 0 234 567

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