Seema Malhotra, MP, welcomes the big jump in membership in Feltham

Residents across the whole of Feltham are recognising the benefit of saving and borrowing with Thamesbank Credit Union because of its not-for-profit ethos and are signing up in large numbers.

Seema Malhotra, MP for Feltham and Heston said, “In these difficult times I am glad that Thamesbank Credit Union is available for tenants and residents.”

Thamesbank recently introduced a new loan, the Key Worker Loan. Find out more about this loan.

Christmas opening hours 2019

Below are our opening hours over the Christmas period:

Monday 23 December – 8am to 4pm
Tuesday 24 December – 8am to 1pm
Wednesday 25 December to Wednesday 01 January 2020 – CLOSED

We will re-open on Thursday 02 January 2020.

Loan applications deadline for approval before Christmas

If you are looking to apply for a loan by Christmas, then the last day to apply is 10 December. There won’t be any guaranteed loans after this date until the new year.

Engage Cards failure

Recently, members with Engage Cards were sent some communication indicating that a new card would be sent to them and that the sort code and account number which they were sent was to be given to their credit union.

Several members contacted us to give us the new card sort codes and account numbers. As Engage Cards is a third party provider, we don’t keep this information on our records therefore we’ve had to decline these offers.

It has come to our attention that no one has been sent a new card and that the system for loading cards will no longer respond to the transfers that we put through for members.

Our staff have contacted Engage Cards who apologised for the issues caused and confirmed that a provider that they use has created the problem and that their switchboard is now jammed with calls.

We understand how much our members rely on the card transfers and we apologise for the miscommunication and inconvenience that has been caused by Engage Cards. Engage Cards are trying to resolve the issue as quickly as possible.

As some of you may already know that we intending to transfer to a new card provider called the Change Account. We are currently working with them on an improved implementation date.