Coronavirus – Covid19

Thamesbank Credit Union is operating a normal service to its members.

For any accounts or loan enquiries please use the following contact details:

Phone: 0208 756 3865

Our phone lines may be experiencing higher than normal call volumes. If you are unable to get through, please e-mail our customer service team instead.

Opening hours are:

Monday, Tuesday, Thursday, Friday 8am to 4pm
Wednesdays 8am to 12 noon
Saturday, Sunday Closed.

Please bear with us if it takes a little longer than normal to respond.

If you have any questions or concerns about the Coronavirus (Covid19) please visit the Government website

In the event our service to members may be restricted due to access to IT or phones, we will communicate this in due course. Our priority is safety for our employees and members

Rearranged Thamesbank Credit Union AGM 2020

Rearranged AGM

We would like to invite all members to our Annual General Meeting on Monday 20 April 2020.

Below are the details:

Venue: The meeting will be held by video conference using a conferencing app called Zoom*.

*Please download the Zoom App to your phone or laptop.

Meeting ID access: to be confirmed.

Time: 7pm till 7:45pm

Financial report 2019

The AGM agenda

Recruiting for Board members

We are recruiting for Board members at Thamesbank Credit Union.

Help shape the future of our Thamesbank Credit Union.

This year we have a number of vacancies on the Board for Non-Executive Directors. All appointments to the Board will be approved by members at the 2020 AGM.

We are looking for members across all demographics in the West/South West London area (if you live or work in the areas of: Ealing, Hounslow, Richmond, Kingston, Wandsworth and Spelthorne).

Skills and experience in any of the following areas:

• Credit union knowledge and/or working knowledge
• Community work and/or charity work including social enterprises
• Setting up and/or managing your own business
• Strategic and/or operational expertise in a financial services organisation
• Specialisms in the area of accountancy, legal, finance, governance, human resources, IT and risk management, credit risk, regulatory compliance or unsecured lending in a financial services context
• Marketing experience
• Customer relationship management (CRM)
• Business development
• Strategy development

We would encourage applicants to apply as soon as possible in order for us to present candidates for the 2020 AGM.

If you have skills and experience in the areas highlighted and believe you could assist the credit union, we would be very interested in hearing from you.

We meet monthly in South Isleworth.

Please note that you will need to be or become a member of Thamesbank Credit Union to apply.

For more information and to apply, please email:

To apply, please email us with the subject line “NED ThamesBank 2020” with a cover note about how and why you would like to become a Director and a CV with your background & experience.

Closing date 27th February 2020.

All change

We recently introduced our new current account with a debit called the Change Account. This replaces the former card, Engage Cards.

Members who had an account with Engage Cards should receive the new Change Account details and debit card in the post. If you haven’t received yours yet, please email us on If you don’t wish to have a Change Account or card, please return it to us at The Bungalow, Pinkwell Lane, Hayes, UB3 1PE so that you don’t get charged.

If you would like to apply for the Change Account, please contact us on or call 0208 756 3865  to find out how to apply for this card.

Why have a Change Account?

From just £2 a month, you can enjoy great benefits with a Change Account. Some of these benefits include:

Full transactional account – with a dedicated Sort Code, Account Number and Debit Mastercard® (Chip & PIN protected) therefore you can use it in the following ways:

o Point of Sale, ATM withdrawals and online purchases

o Direct Debits, scheduled and faster payments

o BACS Credits (wages/benefits)

o Choice of single or joint account.

Secure budgeting wallets – allows you to subdivide spending, budgeting and bill payments. Encourages you to protect your money allocated for bills.

Clear payment alerts – automatic online payment alerts as well as optional alerts via SMS, Mobile App and email.

A wide ranging Rewards Programme – well-known brands like Asda, New Look, Pizza Express and Argos offering Cash Back (up to 20%) when you spend instore or online.

Online account management – you can manage your account online therefore enabling you to keep up to date with your balance, transactions or cash withdrawals.

Mobile App account management – manage your account ‘on the go’ with our Mobile App (available FREE through iTunes and Google Play).

24/7 UK based customer support – support via phone, email and secure messaging

Thamesbank Christmas newsletter 2019

Thamesbank Credit Union is reflecting on a great year after introducing new products and exciting new service delivery improvements. Here is a copy of our Christmas 2019 newsletter which highlights some of these features including:
  • The Change Account, the new current account and debit card
  • Checking your account balance by telephone
  • Easier loan application with the introduction of editable forms and open banking.
For news and updates, follow us on Twitter and Facebook. While you are there, please feel free to share your Christmas tree pics with us, using the hashtag #CUChristmas.

Christmas opening hours 2019

Below are our opening hours over the Christmas period:

Monday 23 December – 8am to 4pm
Tuesday 24 December – 8am to 1pm
Wednesday 25 December to Wednesday 01 January 2020 – CLOSED

We will re-open on Thursday 02 January 2020.

Loan applications deadline for approval before Christmas

If you are looking to apply for a loan by Christmas, then the last day to apply is 10 December. There won’t be any guaranteed loans after this date until the new year.

Thamesbank launches automatic lending module

Members and non-members alike can apply for a loan of up to £750 repayable over 9 months using our new fast application process.

This is our response to Pay Day Lenders because:

  • Last year in Twickenham residents took out a staggering 42,770 Pay Day Loans valued at £11.67M.
  • In Southall they took out 35,730 Pay Day Loans valued at £9.67M.
  • In Kingston it was 32,319 Pay Day Loans valued at £8,75M.

Take a look at what they could have saved with Thamesbank by comparison to Pay Day lenders.

Just Borrow” was designed to stop the small loan “Rip Off” so if you need a small loan fast click on the link and get started.

Stay Safe Online

These days, it’s all about buying stuff online. To be honest, it can be a life saver: you can find some great online discounts, avoid the mad Christmas shopper rush – BUT it’s important to be aware of the potential dangers on the web. To help you out, we’ve put together our top five points to online safety as you shop for the festive season:

  1. It doesn’t matter if it makes life easy, DON’T keep the same password for everything! Once an individual figures out one of your passwords, they have access to everything else which puts your data at serious risk.
  2. Get antivirus software installed onto your PC and be sure to keep it updated.
  3. Keep an eye open for Spam emails. There may be the odd email that comes into your inbox asking for personal information or asking you to click on a link – be weary of these emails. If it looks suspicious, contact the company directly and ask if they’ve sent the email. If they didn’t, it’s spam.
  4. Make sure you’re on a safe site. When you get to the part that asks you for sensitive information, check the URL. If the URL says HTTP and not HTTPS, then chances are it’s not a safe website so don’t risk entering your details.
  5. When paying for something, use your credit card or a service like PayPal as they offer greater protection.